At Petsiam, we care deeply about your satisfaction. If your order isn’t quite what you expected, we’re here to help with a smooth return and refund process.

  Return Eligibility

Products can be returned if they are unused, in original condition, and include all original packaging, tags, and accessories. You must also provide a valid proof of purchase, such as your order number or invoice, when requesting a return.

      Non-Returnable Items

Some items cannot be returned due to their nature. These include gift cards, items purchased on clearance or during sale events, and products that are perishable or sensitive to hygiene.

        How to Request a Return

To begin a return, please contact our customer support team. We will assist you with the process and provide all the necessary details you need to return the item.

     Refund Process

Once we receive your returned product and complete an inspection, we will notify you of the approval status. If your return is accepted, the refund will be issued to your original method of payment.

     Exchanges

If you would like to exchange a product for another size, style, or item, our team will guide you through the exchange procedure to ensure it’s handled quickly and easily.

      Refund Issues

If you’ve been approved for a refund but haven’t seen the amount reflected yet, we recommend checking with your payment provider. If you still need help, feel free to reach out to us and we’ll investigate it for y