At Petsiam, we understand how important it is for your pet’s essentials to arrive on time and in perfect condition. Here’s everything you need to know about our shipping and delivery process.

 Processing Time

All orders are processed within 1–2 working days after payment confirmation. You will receive a confirmation email or SMS once your order has been packed and dispatched.

    Delivery Time

Delivery usually takes 3 to 5 working days, depending on your location. Remote or less accessible areas may take slightly longer. We work with trusted courier partners to ensure your order reaches you safely.

       Order Tracking

Once your order is dispatched, we will send you a tracking number via SMS or email. You can use it to track your package in real time.

         Delivery Delays

While we strive to meet delivery timelines, delays may occasionally occur due to weather, public holidays, or courier issues. If there is a delay, we will notify you as soon as possible.

           Missed Deliveries

If no one is available at the time of delivery, the courier may attempt delivery again or contact you for rescheduling. If the order is returned due to failed attempts, we will work with you to arrange a redelivery.